Refunds and Cancellations

We thank you and appreciate your use of the platform for making purchases through the platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of your refund, Cancellation and Return shall be following the clauses as set forth.

 

Return Terms of the Firm

The platform shall accept return towards the products sold on the platform only if the User purchased has raised a request for a return within 48 hours from the time of delivery of the products and if the product falls under the category as specified below:

  1. If the product is incorrect
  2. If the order is damaged
  3. If the product is faulty

The company will not entertain any return request due to delay in the delivery or on any consumable product falling under the following category.

Returns are not accepted on:

 

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned,
  • deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or
  • hygiene reasons and were unsealed after delivery.
  • The supply of Goods are damaged
  • The supply of Goods which are, after delivery, according to their nature, inseparably
  • mixed with other items.
  • Consumable products like food and beverages, bath and beauty products
  • If the product quality is poor, expired or rotten at the time of receiving the order then please contact us immediately at care@organikness.com, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest

 

 

 Further, the return will be accepted only on satisfaction of the following conditions.

  • The products placed on the return request shall not be used and should be in the original conditions with all the packaging material and in the same manner as it was delivered to the User.
  • The User shall additionally provide the original copy of the invoice delivered with the package during the return process.
  • Further, we will accept a return if the product is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to quality of the products.

 

For raising any request for the return of the products, the user shall have to place a request by sending an e-mail to care@organikness.com. Additionally, the firm will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the similar manner as delivered to the user and shall provide the product to be returned to the Company’s pickup/delivery partner for which the details shall be provided on the email.

 

 

Refund Terms of the platform

The firm will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 3-4 working days from the date of receipt of the products by the Firm.

 

All refunds shall be issued only for the part of the order returned by the user and not for the entire invoice amount. All refunds shall be subject to such statutory deductions as may be specified.

 

All refunds shall be done on the Customer Account on the platform and in case the user wishes to avail the direct bank transfer of the refund, he/she shall do so by emailing the company. All bank transfer shall be at the discretion of the Company.

For the purpose of a return, refund or such other clarification, the User shall have to visit the platform or alternatively call us at 9121263876 (Open 8 AM – 5 PM from Monday – Saturday and  Sunday will be off).

The return process is as follows:

  1. The customer care team will verify the claim made by the customer within 3-4 days from the time of receipt of the product.
  2. Once the claim is verified as genuine and reasonable, they will initiate a credit request for the customer’s account on the platform.

The Firm at its sole discretion may cancel the user's service request after the payment is made, if the Firm:

  1. if it suspects a User has undertaken a fraudulent transaction, or
  2. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
  3. for any reason outside the control of the Firm.
  4. if the Firm does not want to do business with the User

Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Firm and in such an event you shall be notified as soon as such error comes to the notice of the Firm. In such event, the Firm reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.